On 13th February 2026, we identified 4 out of 25 patients in urgent need of financial support especially because they do not have SHA. We were at Ombaka Dispensary, located in the Ahero area (Kakola/upper Kochogo North), a gazetted government Level 2 health facility serving the local community with primary healthcare, reducing the need to travel to Ahero Sub-County Hospital. It acts as a local hub for medical services, including outreach initiatives.

The Invite 

In response to an invitation from Maxcure Hospitals Ltd.—a modern, 24/7 multispecialty tertiary-care hospital based at Mega City Mall (Kachok), Kisumu, and guided by a mission to improve patients’ quality of life by combining technology with human expertise, grounded in respect and compassion for human life—captured in its motto, “We Respect Life,” our fieldwork commenced promptly at 8:00 AM and continued through to approximately 6:00 PM.

By the time we were reaching the venue which was 2KM off the main highway, there were more than 400 patients waiting to be seen at the medical camp. We were a team of 12 Maxcure staff and 3 Amicus Staff and we immediately knew we were going to have a very busy day.

The Process

With over 400 people needing various kinds of help from SHA registration, to Medication as well as taking vital measurements. It was paramount that there was an order that needed to be followed to ensure as many people as possible had a chat with doctors and nurses from Maxcure Hospitals.

At a high level, this was the process:

  • Manual Queuing - Each patient was given a number for queuing for the initial triage session with the nurse where vitals were being captured for each patient

  • FREE Consultation - From the triage, patients would either go to the General Doctor or the Optician for a free consultation and diagnosis of various conditions. Depending on the diagnosis, certain recommendations were given by the doctor and later on medication was also provided

  • SHA Registration & On-boarding - High risk patients with no SHA were then referred to Amicus Desk for support with SHA registration and onboarding of high risk patients onto our crowdfunding platform.

We repeated this process severally until all those who got numbers were seen by the doctors. We identified 4 emergency cases, 6 urgent cases and 15 routine cases. All of whom had not been registered in SHA. The 25 patients were recommended and endorsed for SHA Financing support through our crowdfunding platform by the doctors depending on the urgency.

The Challenges

1) Medical Financing

Majority of the patients had not registered on SHA and for the few who had registered they lacked finances to attend to care

2) Main Health Conditions

The top health conditions mostly affecting above 35 year olds were:

  • Diabetes and Hypertension,

  • Arthritis

  • Pneumonia

  • Lipoma.

2) Eye Care

There were also cases of recommendations of minor eye surgery.

Role of Amicus Desk

Amicus Desk had three support personnel from Amicus who were:

  • supporting patients register on SHA,

  • creating awareness of the importance of SHA registration,

  • On-boarding high risk patients onto the Amicus Crowdfunding platform

All in all, it was a very successful and as expected busy day that left us with 4 patients to fundraise for in the short term and 21 patients to continously monitor.

Our commitment

This day's experience is yet another realization that health crises are not caused by lack of medicine or hospitals—but by financing delays which interrupt care in a significant manner

We are building a verified, dignified, and accountable way for friends and partners to respond—fast.

This is how we identify high-risk patients and connect them to finance & care!